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Job Objectives Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards. Job Responsibilities/Tasks Customer Experience<ul><li>Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options.</li><li>Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary.</li><li>Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet.</li><li>Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care.</li><li>Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships.</li><li>Engages with omni-channel solutions to enhance customer engagement/experience.</li><li>Locates products in other stores or online if unavailable in the store.</li></ul>Operations<ul><li>Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.</li><li>Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals.</li><li>Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.</li><li>Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.</li><li>Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.</li><li>Implements company asset protection procedures to identify and minimize profit loss.</li><li>Processes sales for customers and/or employee purchases on cash register.</li><li>Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.</li><li>Has working knowledge of store systems and store equipment.</li><li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments as assigned.</li></ul>Training & Personal Development<ul><li>Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance.</li><li>Maintains knowledge of competition, new product/brand launches, and overall industry trends.</li><li>Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training.</li><li>Attends training and completes e-learning modules requested by Manager or assigned by Corporate.</li><li>Maintains professional appearance and image in compliance with company guidelines at all times.</li><li>Models and shares behavior with other Beauty Consultants; provides training and assistance to new Beauty Consultants.</li><li>Works collaboratively with the Beauty Area Expert to review goals and maintain product knowledge.</li></ul>Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services. As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home. Basic Qualifications<ul><li>High School Diploma/GED and at least 1 year of experience working in a retail sales environment that required meeting a defined sales goal OR at least 1 year of experience proactively selling beauty or cosmetic products and providing customer care.</li><li>Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.</li><li>Knowledge of products and brands in order to engage and meet the needs of the customer.</li><li>Experience building and maintaining relationships within a team.</li><li>Basic level PC/tablet skills.</li><li>Requires willingness to work flexible schedule including evenings, weekends, and holidays.</li><li>Must be fluent in reading, writing and speaking English. (Except in Puerto Rico)</li></ul>Preferred Qualifications<ul><li>Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority.</li><li>Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.</li><li>Experience demonstrating makeup application and providing makeovers to customers.</li><li>Experiencing selling Prestige brands.</li><li>Degree from Beauty School.</li><li>Experience with another retailer in the form of an Externship.</li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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Beauty and Wellness Consultant

Job Objectives Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance patient experience. Job Responsibilities/Tasks Patient Experience<ul><li>Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and joyful experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).</li><li>Connects with patients by anticipating needs and proactively offering services. Supports efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreens pharmacy role from transactional to interpersonal.</li><li>Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, District Manager or Pharmacy Manager.</li></ul>Operations<ul><li>Counsels' patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.</li><li>Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.</li><li>Reviews, interprets, and accurately dispenses prescribed medications when</li><li>necessitated by workload.</li><li>Ensures the pharmacy operates in accordance with regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities, and soliciting team member suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.</li><li>Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist is responsible for ensuring that elements of Good Faith are present.</li><li>Maintains current knowledge of information technology associated with pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers to provide support to patients as well as pharmacy staff. Seeks new and better ways to further promote productivity.</li><li>Ensures the accurate processing of insurance claims to resolve patient issues and prevent payment rejections. Follows up with insurance companies and medical providers and participates in 3rd-party audit.</li><li>Follow-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions.</li><li>Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management and other healthcare services.</li><li>Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.</li><li>Develops and maintains good connections with local medical community including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business, enhance growth opportunities, and provide more joyful lives through better health.</li><li>Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines.</li></ul>People & Performance Management<ul><li>Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering team member development.</li><li>Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.</li></ul>Training & Personal Development<ul><li>Maintains current knowledge and required licensing/credentialing/certification as</li><li>established by federal and state regulations to provide such clinical services.</li><li>Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.</li><li>Obtains necessary certifications, education credits and training, including learning modules, as required by the Company.</li><li>Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.</li></ul>Communications<ul><li>Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.</li></ul>About Walgreens and WBA Walgreens www.walgreens.com is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide. Basic Qualifications<ul><li>BS in Pharmacy or Pharmacist Degree from an accredited educational institution.</li><li>Current pharmacist licensure in the states within the district. </li><li>Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws. </li><li>Certified Immunizer or willing to become an immunizer within 90 days of hire.</li></ul>Preferred Qualifications<ul><li>At least 1 year experience as a pharmacist in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.</li></ul>An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $52.00 per hour - $74.80 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. T o review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Pharmacist (Full or Part Time)

Job Summary: Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Responsible for ensuring the proper Job Responsibilities: Patient Experience <ul><li> Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience. </li><li> Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.). </li><li> Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreen's pharmacy role from transactional to interpersonal. </li><li> Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager. </li></ul> Operations <ul><li> Counsels' patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service. </li><li> Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. </li><li> Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload. </li><li> Ensures the pharmacy operates in accordance with regulations, company policies and standards. Responsible for establishing procedures that promote the efficient workflow of the pharmacy including overseeing the staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions. Responsible for the opening and closing of the pharmacy and shift change and scheduling duties. </li><li> Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist is responsible for ensuring that elements of Good Faith are present. </li><li> Collaborates with Store Manager to define and develop new strategic business opportunities. </li><li> Maintains current knowledge of information technology associated with pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers to provide support to patients as well as pharmacy staff. Seeks new and better ways to further promote productivity. </li><li> Ensures the accurate processing of insurance claims to resolve patient issues and prevent payment rejections. Follows up with insurance companies and medical providers and conducts or participates in 3rd party audits. </li><li> Follows-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions. </li><li> Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management and other healthcare services. </li><li> Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines. </li><li> Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and changes to the layout to ensure a functioning, presentable and efficient pharmacy. </li><li> Prepares, maintains and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g. operating statements, performance indicator reports, supervision notes, deletions, transfers, etc.). </li></ul> People & Performance Management <ul><li> Collaborates with store manager on pharmacy staff hiring and carries out discipline and termination as necessary. </li><li> Partners with Store Manager to establishing expectations and goals while promoting teamwork. Monitors and recognizes pharmacy employee progress and implements rewards programs while fostering a shared vision. Optimizes patient experience through focused coaching and performance behaviors. </li><li> Manages pharmacy staff performance by conducting formal performance reviews, oversees and ensures the training of pharmacy employees (e.g., using the correct processes and tools in order to drive efficiency in the pharmacy, leading and driving technician tasks and activities). Ensures compliance with employment laws. </li><li> Identifies and develops high potential team members and collaborates with store manager to proactively managing career progression. </li><li> Addresses employee relations concerns and maintains morale by checking on employee welfare, addressing complaints, conflicts and ensures positive employee management relationship. </li></ul> Training & Personal Development <ul><li> Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations to provide such clinical services. </li><li> Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance and business acumen. </li><li> Obtains necessary certifications, education credits and training, including learning modules, as required by the Company. </li><li> Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages healthcare supervisor and store manager as mentor and coach. </li></ul> Communications <ul><li> Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff. </li><li> Business Performance Management </li><li> Responsible for analyzing performance data including pharmacy financial, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Identifies pharmacy performance trends and opportunities for improvement. </li></ul> Business Planning <ul><li> Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Reaches out to the community to promote the pharmacy business and further enhance growth opportunities. Supports Store Manager in expanding health and wellness awareness in the community. </li></ul>Basic Qualifications<ul><li> BS in Pharmacy or Pharm D Degree from an accredited educational institution. </li><li> Current pharmacist licensure in the states within the district. </li><li> Certified Immunizer or willing to become an immunizer within 90 days of hire. </li><li> At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing. (Some states may require more specific pharmacy experience in which case those requirements would take precedent). </li><li> Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws. </li><li> An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only). </li></ul>About Walgreens and WBA Walgreens www.walgreens.com is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide. Preferred Qualifications<ul><li> Supervisory experience planning, organizing, and directing the work of pharmacy staff. </li><li> At least 6 months pharmacy experience with Walgreen Co. </li><li> An average rating of 3.7 or above on the leadership behaviors on the last performance review if one is on file. (Internal candidates only) </li></ul> An Equal Opportunity Employer, including disability/veterans The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $124,384 - $171,142. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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